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Free
shipping for orders of $39 or more!
(before applicable taxes)
How do you
notify me?
Pick-Up Orders - Usually by telephone, however you
will also receive an automated e-mail notification. If you prefer not
to be called, just let us know in the space provided when you order.
Direct-Ship Orders - Always by email!
I am not
receiving e-mail notifications. Why?
Sometimes we have found that our automated
responses get caught by spam filters, and we suggest adding our address
to your mail program's safe list. If you still experience this problem,
please let us know, and we will look into the issue further.
What if I need
more than 7 days to pick it up?
No problem. Again, just let us know in the space
provided. If you need considerably more time than 7 days, such as 3
weeks or a month or more, then we suggest you pay for the CD online
using our secure credit card ordering system. You can choose this
option when ordering. If you choose this option, the CD is yours bought
and paid for, and we will hold it as long as you need!
How long will
it take for my CD to arrive at the destination store or my home?
Pick-Up Orders - Delivery of items being
transferred between Beat Goes On locations usually takes between 7 and
10 days. All Beat Goes On customer orders are first transferred to the
Beat Goes On Distribution Centre in Kitchener, ON before being
distributed to the appropriate Beat Goes On locations. Each item is
checked individually to ensure that the highest quality standards are
met with regards to each product that you order. Orders may
occasionally take longer to arrive in the event of a long weekend or
other holiday. If you would like to inquire about the status of your
order, please feel free to contact us via the Website Feedback page.
Direct -Ship Orders - see shipping chart
How do I cancel
my order?
Email us at cdmusic@beatgoeson.com with requests
for cancellation.
Where do you
ship?
We will ship orders directly to customers in
Canada and the United States. For applicable shipping charges and
estimated delivery times, please see our shipping chart. Please note:
all Direct Ship orders are first transferred from our stores to the
Beat Goes On Call Centre in Kitchener, ON. Estimated shipping times are
calculated from the time the item leaves our Call Centre only.
Will you ship
internationally?
We are willing to ship internationally. Please
leave us a website feedback, and we will make special shipping
arrangements.
Why are the
orders not shipped to me directly from the store?
This is to maximize security with regards your
credit card information and to ensure that the highest quality
standards are met with regards to each product that you order.
What payment
methods do you accept?
Direct Ship orders can only be processed by
pre-payment via Mastercard, Visa or *PayPal. Note: the shipping address
and billing address must be the same. This is necessary for reasons of
security.
*We now accept PayPal
 To pay for your Beat Goes On order via
PayPal, simply select it as a payment option when checking out. We
accept PayPal payments for both store orders, and orders shipped
directly to your home.
Please note that unlike many other online
retailers, The Beat Goes On will not request payment immediately upon
ordering, due to the fact that our items undergo a series of quality
checks. We will issue you an invoice via PayPal within 2-3 business
days, and payment can be made at that time. Please also note that you
must have a PayPal account to use this feature. Details on setting up
an account can be found at www.paypal.ca.
What happens
after I place my order?
We will notify you via e-mail, acknowledging
receipt of your order. Our stores must then check availability of your
selection(s). If available, the stores will then fill your order and
transfer the item(s) to our Call Centre in Kitchener, ON. This process
may take up to 7-10 days. Our Call Centre staff will then verify that
the item is in excellent condition before charging your credit card and
completing the transaction. At this time, you will receive a final
confirmation e-mail indicating which items were available and how much
has been charged to your credit card. Your order will be shipped the
same day as the transaction is completed.
How do I
contact you if I have a question about my Direct Ship order or wish to
cancel the order?
Feel free to contact us via the Website Feedback
option on our website or by e-mailing cdmusic@beatgoeson.com.
My order was
damaged during shipping. What can be done about this?
We ship orders in padded envelopes, however if you
find your order was damaged during shipping, please contact us at
cdmusic@beatgoeson.com and provide details.
What is your
exchange policy for Direct Ship orders?
We strive to offer only the best quality used CDs,
DVDs and Games. If you receive a defective product, return it to the
address below within 30 days of receipt and we will replace that item
for the same item or issue you a credit. Unfortunately, due to the fact
that items are used, we DO NOT give refunds. Defective or
unsatisfactory items can be returned to:
The Beat Goes On
ATTN: Return Department
385 Fairway Rd. S.
Kitchener, ON
N2C 2N9
CANADA
Please note: All items must be sent to the address
listed above. Direct Ship orders cannot be exchanged at any of our Beat
Goes On Locations. We reserve the right to limit exchanges or defective
products.
We do not accept:
- Any product(s) returned more than 30 days after
delivery.
- Any product(s) not in the condition in which it
left our Call Centre (i.e. is damaged or has missing parts).
- Certain return items may be charged a
restocking fee.
Please do not send us product(s) that do not meet
the return criteria listed above, as we do not issue credit for
non-qualifying items and cannot return these items to you. Can't find
the answer to your question here? Please send us your feedback!
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