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About us
Frequently asked questions
Direct shipping policy/faq
 
About Us
Since 1991, The Beat Goes On™ has provided customers with a comfortable, convenient way to exchange CDs they don't listen to any more for new releases, favourite albums or timeless classics. At the same time, The Beat Goes On™ provides its customers with previously enjoyed recordings at a fraction of the price of new recordings, while always guaranteeing the quality of its products.
 
How do I take advantage of your Free Shipping Offer?
If your order comes to $39.00 or more (before taxes), then simply select "Standard" as your shipping method* when you're ready to checkout.
 
Terms and Conditions
Canceling items may affect your order's eligibility for free shipping.
This offer is for Standard shipping only.
Offer applies only to orders of $39 or more in merchandise, excluding taxes.
Offer is subject to change without notice.

Direct Ship Policy/Faq

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Frequently Asked Questions

What do the letters "ST" mean in the title field of an album?
How can I find the song listing for an album?
How do you notify me?
What if I need more than 7 days to pick it up?
I want to pay by trading in my own CDs for credit. Is this a problem?
How long will it take for my CD to arrive at the destination store or my home?
How do I cancel my order?
I was emailed a Wish List Notification, but when I checked my Wish List, there was nothing available. Why not?
Why are in-store CDs/DVDs $1 cheaper in price than those listed on the web site?
How do I put an item on my Wish List that is not currently in your database?
Why have I found some CDs and DVDs in the store, but when I go to the website they aren't listed?
How Do I Delete My Wish List?
My E-Mail Address Has Changed – How Do I Update My Wish List?
Why Am I Receiving Notifications For An Item I Have Already Ordered?

What do the letters "ST" mean in the title field of an album?
This stands for "self-titled".

How can I find the song listing for an album?
Go to www.allmusic.com and you will find everything you need to know. If by chance allmusic does not have the information you require, then leave us a feedback by clicking here.

How do you notify me?
Pick-Up Orders - Usually by telephone! If you prefer to be emailed, just let us know in the space provided when you order it.
Direct -Ship Orders - Always by email!

What if I need more than 7 days to pick it up?
Pick-Up Orders - No problem. Again, just let us know in the space provided. If you need considerably more time than 7 days, such as 3 weeks or a month or more, then we suggest you pay for the CD online using our secure credit card ordering system. You can choose this option when ordering. If you choose this option, the CD is yours bought and paid for, and we will hold it as long as you need!

I want to pay by trading in my own CDs for credit. Is this a problem?

Not at all. Just bring your CDs , DVDs or Games in when you pick up your disc, and we will determine their value. For information on selling your CDs, click here.

How long will it take for my CD to arrive at the destination store or my home?
Pick-Up Orders - Delivery of items being transferred between Beat Goes On locations usually takes between 7 and 10 days. All Beat Goes On customer orders are first transferred to the Beat Goes On Call Centre in Kitchener, ON before being distributed to the appropriate Beat Goes On locations. Each item is checked individually to ensure that the highest quality standards are met with regards to each product that you order. Orders may occasionally take longer to arrive in the event of a long weekend or other holiday. If you would like to inquire about the status of your order, please feel free to contact us via the Website Feedback page.
Direct -Ship Orders - see shipping chart

How do I cancel my order?
Email us at cdmusic@beatgoeson.com with requests for cancellation.

I was emailed a Wish List Notification, but when I checked my Wish List, there was nothing available. Why not?
The Beat Goes On™ operates on a first-come, first-served basis. We notify you as soon as we detect that an item on your Wish List has arrived at one of our locations. Unfortunately, someone else, either online or at the location which currently has the item in-stock, may buy it before you get a chance. If that happens, then don't worry--we'll notify you the next time that item becomes available.

Why are in-store CDs/DVDs $1 cheaper in price than those listed on the web site?
The Beat Goes On™ adds a $1 transaction charge to each item ordered from the web site. The $1 is already included in the price that you see on the site. This charge is used to cover the administration costs of our on-line services. These services include shipping and handling between stores as well as facilitating and processing orders.

How do I put an item on my Wish List that is not currently in your database?
Simply notify us of the title through our Website Feedback feature. Please note, if the item is not currently in print it may take time for our team to research the details and add it to our database.

Why have I found some CDs and DVDs in the store, but when I go to the website they aren't listed?
Stock is held in the store for seven days before it shows up on the site to ensure that our retail customers have sufficient selection.

How Do I Delete My Wish List?
You can now delete your Wish List directly from our website. Just click the "My Wish List" tab at the top of any page on our site and then scroll down to the "Delete Your Wish List Profile" section. From there, you will be able to delete your list immediately.

My E-Mail Address Has Changed – How Do I Update My Wish List?
To update your Wish List information, simply click the "My Wish List" tab at the top of any page on our site and then scroll down to the "Update Your Wish List Profile" section. From there, you will be able to update your list so that notifications for items on your Wish List will go to your new e-mail address.

Why Am I Receiving Notifications For An Item I Have Already Ordered?
The Beat Goes On does not automatically remove an item from your Wish List once it has been ordered. To no longer receive notifications for a particular item, simply log in to your Wish List and manually delete that item. As a result, you will no longer receive notifications when future copies of that item become available.

Can't find the answer to your question here?
Please send us your feedback!

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Direct Ship Policy/Faq

The Beat Goes On will now ship items ordered from our website directly to your home! Simply select “Direct-Ship order by this method” when placing your order. Below are some frequently asked questions with regards to Direct Ship orders.

Where do you ship?
We will ship orders directly to customers in Canada and the United States. For applicable shipping charges and estimated delivery times, please see our shipping chart. Please note: all Direct Ship orders are first transferred from our stores to the Beat Goes On Call Centre in Kitchener, ON. Estimated shipping times are calculated from the time the item leaves our Call Centre only.

Why are the orders not shipped to me directly from the store?
This is to maximize security with regards your credit card information and to ensure that the highest quality standards are met with regards to each product that you order.

What payment methods do you accept?
Direct Ship orders can only be processed by pre-payment via Mastercard or Visa. Note: the shipping address and billing address must be the same. This is necessary for reasons of security.

What happens after I place my order?
We will notify you via e-mail, acknowledging receipt of your order. Our stores must then check availability of your selection(s). If available, the stores will then fill your order and transfer the item(s) to our Call Centre in Kitchener, ON. This process may take up to 7-10 days. Our Call Centre staff will then verify that the item is in excellent condition before charging your credit card and completing the transaction. At this time, you will receive a final confirmation e-mail indicating which items were available and how much has been charged to your credit card. Your order will be shipped the same day as the transaction is completed.

How do I contact you if I have a question about my Direct Ship order or wish to cancel the order?
Feel free to contact us via the Website Feedback option on our website or by e-mailing cdmusic@beatgoeson.com.

What is your exchange policy for Direct Ship orders?
We strive to offer only the best quality used CDS, DVDS and Games. If you receive a defective product, return it to the address below within 30 days of receipt and we will replace that item for the same item or issue you a credit. Unfortunately, due to the fact that items are used, we DO NOT give refunds.

Defective or unsatisfactory items can be returned to:

The Beat Goes On
ATTN: Return Department
385 Fairway Rd. S.
Kitchener, ON N2C 2N9
CANADA

Please note: All items must be sent to the address listed above. Direct Ship orders cannot be exchanged at any of our Beat Goes On Locations. We reserve the right to limit exchanges or defective products.

We do not accept:

  • Any product(s) returned more than 30 days after delivery
  • Any product(s) not in the condition in which it left our Call Centre (i.e. is damaged or has missing parts).

Certain return items may be charged a restocking fee.
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue credit for non-qualifying items and CANNOT RETURN THESE ITEMS TO YOU.

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