The Beat Goes On will now ship items ordered from our website directly to your home! Simply select “Direct-Ship order by this method” when placing your order. Below are some frequently asked questions with regards to Direct Ship orders.
Where do you ship?
We will ship orders directly to customers in Canada and the United States. For applicable shipping charges and estimated delivery times, please see our shipping chart. Please note: all Direct Ship orders are first transferred from our stores to the Beat Goes On Call Centre in Kitchener, ON. Estimated shipping times are calculated from the time the item leaves our Call Centre only.
Why are the orders not shipped to me directly from the store?
This is to maximize security with regards your credit card information and to ensure that the highest quality standards are met with regards to each product that you order.
What payment methods do you accept?
Direct Ship orders can only be processed by pre-payment via Mastercard or Visa. Note: the shipping address and billing address must be the same. This is necessary for reasons of security.
What happens after I place my order?
We will notify you via e-mail, acknowledging receipt of your order. Our stores must then check availability of your selection(s). If available, the stores will then fill your order and transfer the item(s) to our Call Centre in Kitchener, ON. This process may take up to 7-10 days. Our Call Centre staff will then verify that the item is in excellent condition before charging your credit card and completing the transaction. At this time, you will receive a final confirmation e-mail indicating which items were available and how much has been charged to your credit card. Your order will be shipped the same day as the transaction is completed.
How do I contact you if I have a question about my Direct Ship order or wish to cancel the order?
Feel free to contact us via the Website Feedback option on our website or by e-mailing cdmusic@beatgoeson.com.
What is your exchange policy for Direct Ship orders?
We strive to offer only the best quality used CDS, DVDS and Games. If you receive a defective product, return it to the address below within 30 days of receipt and we will replace that item for the same item or issue you a credit. Unfortunately, due to the fact that items are used, we DO NOT give refunds.
Defective or unsatisfactory items can be returned to:
The Beat Goes On
ATTN: Return Department
385 Fairway Rd. S.
Kitchener, ON N2C 2N9
CANADA
Please note: All items must be sent to the address listed above. Direct Ship orders cannot be exchanged at any of our Beat Goes On Locations. We reserve the right to limit exchanges or defective products.
We do not accept:
- Any product(s) returned more than 30 days after delivery
- Any product(s) not in the condition in which it left our Call Centre (i.e. is damaged or has missing parts).
Certain return items may be charged a restocking fee.
Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue credit for non-qualifying items and CANNOT RETURN THESE ITEMS TO YOU. |
